Terms and Conditions


Welcome to the Food Train Connects Volunteering Website


The www.foodtrainconnects.org.uk website is operated by the Food Train, a registered Scottish charity, charity number 24843. Where ‘Connects’, ‘us’, ‘the project’ or ‘the club’ is referred to, we are referring to The Food Train, specifically the Connects project.
Food Train’s registered office is Hestan Southwest, The Crichton, Bankend Road, Dumfries, DG1 4TA.


These website Terms and Conditions apply to the use of the website at www.foodtrainconnects.org.uk and by using the Site you are agreeing to these Terms and Conditions. From time to time Food Train may change these Terms and Conditions, and will post any such revision on the Site. You will be deemed to have agreed to any amended Terms and Conditions when you next use the Site following any amendment. Food Train recommends that you read these Terms and Conditions regularly and that if you do not accept them, please do not use the Site.


Your Use of this Site

Food Train is a registered charity that supports older people to live independently at home. Food Train Connects connects people who love to help, with older people in their community who would really appreciate some help from a friendly neighbour.


To volunteer with Food Train Connects, volunteers are required to:


    • Complete the online registration form.
    • Complete a Protecting Vulnerable Groups (PVG) Check, which includes the ID verification process; this can be done via video call (Skype, Zoom, WhatsApp, Facetime, Facebook Messenger, etc.) or face to face if appropriate.


At any point during a volunteer's relationship with Food Train Connects we can, at our discretion:


    • Terminate a volunteer’s relationship with us, cancel all scheduled activities, and request that contact with all other members of the Food Train Connects project (volunteers and customers) ends immediately.
    • Ask you not to contact a specific customer again.
    • Cancel a scheduled activity.
    • Pass any relevant information to any law enforcement organisation with relevant jurisdiction.


Food Train Connects may not notify the volunteer before undertaking any of the above actions.


During your time as a Food Train Connects volunteer, you are required to:


    • Notify us immediately if any of your contact details change.
    • Read and abide by the “Volunteer’s Handbook” (and any updates) which is provided by us before you engage in your first Food Train Connects activity.
    • Treat other members of Food Train Connects (volunteers and customers) with respect and dignity.
    • Abide by all relevant legislation.
    • Notify us of any concerns you have about the wellbeing, behaviour or conduct of another Food Train Connects member (volunteer or customer).


Food Train Connects is not and cannot be held responsible for and is not liable for any loss, damage or harm resulting from your activity associated with, enabled by, or initiated from, through or with Food Train Connects.


You will not use the Site for, or to encourage, any unlawful purpose, not post or transmit on the Site inaccurate, incomplete or false information (including in the case of volunteers, biographical information about yourself and / or information about your ability to volunteer); nor will you post or transmit on the Site any libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material.


You confirm that you will not post or transmit on the Site any material which contains any virus or disabling devices which interferes or may interfere with the operation of the Site; or which alters or deletes any information which you have no authority to alter or delete; or which overloads the Site by spamming or flooding it.


You will not use any device, routine or software to crash, delay or otherwise damage the operation of this Site. You further confirm that you will not take any action that affects Food Train’s reputation or that defames, abuses or harasses or threatens others.


Food Train in its sole discretion shall determine your compliance and shall have the right to prevent you from using this Site and / or delete from the Site immediately and without prior notice any material that it deems not to comply or to be objectionable for any reason.


Security and Passwords


When you register with this Site or sign on when you visit this Site, you will need to use a user name and password. You are solely responsible for the security and proper use of the password, which should be kept confidential at all times and not disclosed to anyone. You must notify Food Train immediately if you believe your password is in the possession of someone else or if it may have been used, or is likely to be used, in an unauthorised way. Food Train accepts no liability for any unauthorised or improper use of disclosure of any password.


If you have any queries about your details on the Food Train Connects database, please email connects@foodtrainconnects.org.uk